Frequently Asked Questions
Questions about billing, your account, day to day use, content and our policies. Looking for something about a specific plan, device or setup issue instead? Those live on their own pages, linked throughout.
Billing & Payments
What payment methods do you accept?
Visa, Mastercard, PayPal and other common payment methods are accepted at checkout. Available options may vary depending on your location.
Is my payment secure?
Checkout is processed through a secure payment provider. Card details are handled by that provider, not stored on our site.
Will my subscription renew automatically?
Renewal works the same way as your original purchase, choose a plan on the shop page when you’re ready to continue. If automatic renewal is ever offered, this will be made clear at checkout.
Can I get a refund if I change my mind?
Refund terms are set out in our Refund Policy, linked in the site footer. Read this before purchasing if you have questions.
Do you provide a receipt or invoice?
You’ll receive order confirmation at checkout. If you need a formal receipt for your records, message us on WhatsApp.
Account & Access
Can I share my login with someone outside my household?
Each plan is licensed for its stated number of simultaneous connections, 1 or 2 depending on the plan you choose. Using it beyond that may affect your service.
I’ve lost my access details, can I get them again?
Yes, message us on WhatsApp with your order details and we’ll help you recover them.
Can I use my subscription in more than one location?
Your plan is tied to the number of simultaneous connections rather than a specific location, so it can be used anywhere with a stable internet connection, one location at a time per connection allowed.
Does the service work with a VPN?
VPN compatibility isn’t something we can confirm for every provider. If you’re having connection issues while using a VPN, try disabling it first.
Using the Service
Can I watch while travelling outside the UK?
The service works anywhere with a stable internet connection. Streaming performance can vary depending on your local network.
How much data or bandwidth does streaming use?
Data use depends on the streaming quality selected, higher resolutions such as 4K use noticeably more data than SD or HD.
Can I download content to watch offline?
Offline downloads aren’t a standard feature of the service. Content is streamed live over your internet connection.
Is there a parental control or content restriction option?
Any parental controls available would depend on the IPTV player app you use rather than the service itself. Check your chosen app’s settings, or ask us on WhatsApp if you’re not sure.
Content & Quality
How often is the channel and VOD library updated?
Channel and VOD updates are included free with every plan, so the library is refreshed on an ongoing basis.
Are subtitles or multiple audio languages available?
This depends on the specific channel or VOD title rather than the service as a whole, availability varies by content.
Is the programme guide set to UK time?
As a UK focused service, listings are generally aligned to UK time, but always check the guide in your app directly for the most accurate schedule.
Policies
Is customer support available in languages other than English?
Support is primarily provided in English. Message us on WhatsApp and we’ll do our best to help either way.
What happens if the service goes down unexpectedly?
If you experience a service interruption, message us on WhatsApp and we’ll look into it. We aim for 99.9% server uptime, though brief interruptions can still occur.
How is my personal information handled?
Details are set out in our Privacy Policy, linked in the site footer.
Didn’t Find Your Answer?
Message our team on WhatsApp, or start your UK IPTV Subscription from the homepage.