Refund Policy

Last updated: 1 September 2026

1. Digital Access Products

Telebritain subscriptions and the Free Trial are digital access products. Access details are typically provided instantly or shortly after purchase, and once access has been activated and used, this affects your eligibility for a refund as set out below.

2. Refund Eligibility

Refunds are considered on a case-by-case basis in the following circumstances:

• Access details were not provided within 24 hours of purchase;
• The Service could not be activated on any supported device despite following the relevant setup guide and troubleshooting steps;
• You were charged in error or duplicated a payment.

Refunds are generally not available once a subscription has been successfully activated and used, given the nature of digital access products.

3. The Free Trial

The £2.00 IPTV Free Trial is a low-cost way to test the Service before subscribing, described on our Free Trial page. Given its low cost and short duration, the trial fee is non-refundable once access details have been issued.

4. How to Request a Refund

1. Message us on WhatsApp or contact Support with your order details.
2. Explain the reason for your request and, if relevant, what troubleshooting steps you’ve already tried.
3. We’ll review your request and respond within 2 business days.

5. Approved Refunds

Where a refund is approved, it will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that order.

7. Contact Us

Questions about this policy can be sent via our Support page or by messaging us on WhatsApp.